Refund and Returns Policy

Return and Refund Policy

We understand that sometimes things don’t work out, and we’re here to help make returns as simple as possible.

How to Request a Return

To begin the return process, please contact our support team via the Contact Us page within 30 days of receiving your order. To help us assist you efficiently, please include the following details in your message:

• Name used on the order

• Order number

• A clear description of the issue

• Photos showing the problem

• Your preference: refund or replacement

Important Note: We are not responsible for customer-related errors such as misspellings, incorrect images, or issues resulting from improper file submissions. Please double-check your order before completing your purchase.

What Can Be Returned

We accept returns for non-sale items within 30 days of delivery. Items must meet the following conditions:

• New or gently used

• Unwashed, with tags still attached

• Accompanied by the original receipt or proof of purchase

Return Shipping Information

• We offer free return shipping for products that arrive damaged or defective.

• Return shipping cost: $0.00

Steps to Complete Your Return

Once your return has been approved by our team via email, please follow these instructions:

1. Package your item(s): Include a printed copy of your order confirmation email.

2. Ship the return: Use your local post office or preferred courier to send the package to the return address we provide. Please share your tracking number with us.

3. Confirmation & Refund: Once we receive and inspect your return, you will receive an email confirmation. We will then notify you about the status of your refund or replacement.

Refund and Exchange Requests

• Exchange Policy: We are unable to process exchanges for incorrect selections made at checkout. However, if you need to make changes, you may cancel your order within 24 hours and place a new one with the correct information.

• Cancellation Policy: You may cancel your order within 4 hours of placing it. After this window, the order may have entered production, and cancellation may no longer be possible.

Refund Claims

We accept returns and refunds under the following circumstances:

• Items that arrive damaged or broken

• Products that differ in design, size, or material from what you ordered

• Receipt of the wrong item

• Products that significantly differ from the description

Non-Returnable Items:

• Items that have been worn, washed, or altered

• Items with defects not due to our error

• Items missing original tags or packaging

• Items with minor thread or stitching issues that are easily fixable

Refund Process and Requirements:

To request a refund, please provide the following:

• A copy of the shipping label or receipt

• Proof of purchase (e.g., order confirmation)

• Photos or videos of defects or issues

• Screenshots of any related communication or email correspondence

Send your refund request to [email protected] with the required documentation. We will respond within 2–3 business days.

Refund Processing Time:

Refunds are processed within 2 business days after we receive your return. You will receive an email confirmation once your refund has been issued. Please allow 10–15 business days for the refund to reflect in your account. If you do not see it after this time, please contact your bank or credit card provider.

Important Notes:

• The return window is valid for 30 days from the date of delivery.

• Return shipping costs are the customer’s responsibility.

• We are not liable for lost or damaged packages during the return process.

• Returns or refund requests that do not meet the requirements will be declined.

• Always contact our support team before sending back a return.

Need Assistance?

For any questions or concerns, feel free to contact us through our Contact Us page, or reach us directly at [email protected] or +1 (682) 916-0753.

We are dedicated to ensuring you have a positive shopping experience. Thank you for choosing Shoppistant Co..